Salesforce Service Cloud Consultant | Basking Ridge, NJ

Salesforce Service Cloud Consultant

Location Basking Ridge, NJ
Function Consulting
Type Contract
Status Open
Travel Requirements 0 - 25%

Job Description

Salesforce Service Cloud Consultant

Summary:

Our clients are looking for a hardworking Service Cloud Consultant. As a Service Cloud Consultant, you will contribute to different phases of the consulting cycle. You will define the problem and create a solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. You will also guide teams on project processes. 


Roles and Responsibilities:

  • Strategic thinker, that understands and can bring together the end to end healthcare concepts that result in improved member experiences
  • Concise documentation of decisions, workflows, controls points, and business processes as reference to support approved project scope
  • Works across all program teams to track business readiness status, identify risks and issues for escalation and determine readiness for implementation
  • Develops regular executive reporting to demonstrate progress on business readiness
  • Collaboratively works across teams to obtain agreement from all impacted parties
  • Identifies process gaps and opportunities for optimization across the program
  • Supports the implementation of Agile methodology, identifying opportunities to advance Agile principles at the team and program level

Required Skills:
  • Bachelor's Degree in Computer Science or related field
  • Experience with Service Cloud
  • 5+ years of Salesforce technology experience
  • Relevant Salesforce.com experience
  • Experience with execution of projects using Agile / SAFe methodology
  • Experience in campaign management required

Desired Skills:
  • Prior telecommunications experience
  • Exceptionally collaborative, flexible and adaptable
  • At least 2+ years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes 
  • Strong Analytical and Communication skills 

About Stony Point:

Stony Point was founded in 2011 by ​​​​three experienced Salesforce consultants with the goal of providing the highest quality Salesforce technical and end user training. We help other Salesforce consulting partners train their new hires and prepare them for the Salesforce certification exams. We also provide sub-contracts Salesforce consultants and developers to our customers. With experienced regional directors, consultants and developers, we are expanding across all North America.
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