Salesforce Quality Assurance Analyst | New York, NY

Salesforce Quality Assurance Analyst

Location New York, NY
Function Consulting
Type Full-Time Permanent
Status Open
Travel Requirements 26 - 50%

Job Description


As Salesforce QA Analyst, your role will focus on driving overall testing and QA responsibilities for our clients professional services engagements, by establishing engagement level testing strategy, test scripts, and executing the overall Testing process for a given project engagement. The QA Analyst is involved with the full project lifecycle, from project kickoff and upfront strategy & planning, requirements definition and solution design, to technical implementation, testing, launch and ongoing activation & support of online communities. Successful individuals will be able to effectively operate in a fast-paced environment, utilizing their excellent time management, communication and critical thinking skills in combination with strong testing expertise to drive the success of their projects from beginning to end.



Roles and Responsibilities: 

  • Work collaboratively within a project team as a single QA point of contact to support Quality Assurance activities.
  • Drive established QA practices and methodology for assigned project teams.
  • Participate in define and design activities of the project engagement, to ensure full understanding of client requirements prepared by the project team.
  • Identify critical areas of project risk, and develop strategies to reduce overall risk for the project and client.
  • Develop overall testing strategies for the engagement.
  • Develop test plans, test scripts/cases, and test reports on projects of varying size.
  • Execute the test plans and scripts. Depending on the size of the project, there may or may not be additional testing team members on the project team.
  • Document and evaluate test results and defects, track and manage defects through to resolution.
  • Ensure full traceability between test scripts, results, and client requirements.
  • Collaborate with developers to ensure testing results meet performance and scalability requirements.
  • Conduct troubleshooting, problem triage, and root cause analysis.
  • Analyze the impact of new solutions/enhancements and run appropriate regression testing.
  • Assist the customer during UAT phase and act as first line of triage of client UAT reports.


Required Skills:

  • Bachelor's degree in Computer Science or equivalent major.
  • 3 plus years of experience in software development and/or QA.
  • Experience with both agile and waterfall projects.
  • Understanding of contemporary software quality assurance processes and automated tools.
  • Experience with quality assurance practices and tools (including requirements traceability, automated testing tools, defect tracking).
  • Travel requirements up to 25%.
  • This position is not eligible for Visa sponsorship.


Desired Skills:
  • Excellent oral and written communication skills.
  • Ability to work in a fast paced, collaborative team environment.
  • Experience delivering Portals/Communities on the Community Cloud platform, a plus.
  • Experience with enterprise ecommerce applications; Commerce Cloud, CloudCraze or Hybris, a plus.
  • Experience working with CMS, ERP, CPQ, Portals, SSO, and/or eCommerce enterprise applications, a plus.
  • Ability to set up and execute load/performance tests, a plus.
  • Ability to implement test tools and automation frameworks, a plus.

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