Salesforce Business Analyst, Managed Services | Virtual

Salesforce Business Analyst, Managed Services

Location Virtual
Function Consulting
Type Full-Time Permanent
Status Closed - Not Filled
Travel Requirements Occasional Travel

Job Description

Summary:

The Associate Business Analyst is a member of the Managed Services team, which provides post-implementation support to our clients’ Salesforce solutions.

 

Roles and Responsibilities: 

  • Interact with clients and project managers to gather, validate and document requirements and specifications/acceptance criteria for work items/requests.
  • Document business process flows, use cases, user stories and acceptance criteria.
  • Assist in testing process through development of test cases, executing test cases, and coordinate bug tracking and issue management among internal and client teams.
  • Work collaboratively with onshore/offshore development team members and project managers.


Required Skills:

  • Bachelor’s degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.
  • 1+ year(s) experience in a Business Analyst or system administration related role.
  • Great consulting, problem solving, and critical-thinking skills.
  • Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
  • Experience with agile methodology, documentation and software/tools (JIRA preferred).
  • Good interpersonal skills and communication skills.
  • Ability to work independently and handle change and shifting work priorities, multiple concurrent projects/tasks.
  • Proficient in Google G-Suite or Microsoft Office.
  • Completed Salesforce Administrator certification (preferred).
  • This position is not eligible for Visa sponsorship.
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