Solution Architect with Service Cloud | Washington, DC

Solution Architect with Service Cloud

Location Washington, DC
Function Consulting
Type Full-Time Permanent
Status Open
Travel Requirements 0 - 25%

Job Description


Our client is seeking a driven and articulate Salesforce Solution Architect who has heavy Service Cloud experience. As a Solution Architect, you will translate requirements created by functional analyst into the architecture for key solutions that support the growth and improvement for their clientele. Salesforce solution architects play an important role in ensuring that the solution architecture aligns with roadmaps established by the enterprise architecture. They ensure clear and effective communication with existing or concurring projects.

Roles and Responsibilities:

  • Maps business functional requirements to system/technical requirements
  • Can manage planning and solutions with client's business goals while managing expectations related to work
  • Engaged in practice development initiatives and frequently runs knowledge storms 
  • Work with enterprise and technical architects to provide a consensus based enterprise solution that is scalable, adaptable and in synchronization with ever changing client needs
  • Build employee knowledge and skills in specific areas of expertise through the development of training course and mentoring 

Required Skills: 

  • B.S. in Business, Computer Science, Software Engineering, MIS or equivalent work experience.
  • 5+ years of experience delivering consulting services, in client-facing roles that provided experience with all aspects of solution implementation, including 3+ years hands-on experience with
  • Service Cloud experience is a must.
  • Deep understanding of cloud computing and/or web-based solutions and technologies including Salesforce/ Platform, Backend languages (Java, C, C++), PaaS/ETL tools (JitterBit, MuleSoft, Informatica, Cast Iron, Boomi), and Side-server scripting language (PHP, Python, Ruby).
  • Experience with both agile and waterfall implementation methodologies.
  • USC and Green Card preferred.

Desired Skills:

  • Strong technical writing skills. The ability take the lead role in developing comprehensive functional specification documents, process flow diagrams, configuration details, use cases, test conditions, test scripts and training documentation
  • Demonstrates excellence in understanding complex business processes and ability to apply scenarios to Salesforce "Story-lines" as well as make business process modification suggestions to align with Salesforce best practices
  • Outstanding written and verbal communication skills; executive level presence and experience facilitating meetings
  • Ability to communicate complex technical solutions to non-technical business users from various backgrounds including Sales, Support and Marketing

About Stony Point:

Stony Point was founded in 2011 by ​​​​three experienced Salesforce consultants with the goal of providing the highest quality Salesforce technical and end user training. We help other Salesforce consulting partners train their new hires and prepare them for the Salesforce certification exams. We also provide sub-contracts Salesforce consultants and developers to our customers. With experienced regional directors, consultants and developers, we are expanding across all North America.


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